Payments made by bank transfer or via direct internet banking

At the end of the order, the system will generate the cost estimate and your desired payment method.

Payments are made via direct Internet banking or bank transfer.

In the Call Number field please use the order number.

Also, please use the order number in the payment description.

The order is processed when the payment is visible in our account.

From the moment the payment is visible, your order is packed and shipped. Also, we’ll send your invoice.

This payment method is available only for orders from Republic of Croatia.

 COST OF DELIVERY

Delivery costs are not included in the price of the product and are charged separately

.For the territory of the Republic of Croatia the delivery is charged 5,00 EUR of charge

 For orders from EU countries delivery is charged :

ZONE 1; 15,00 EUR; Austria; Czech Republic; Hungary; Slovakia; Slovenia.

ZONE 2:  18,00 EUR Belgium; Bosnia and Herzegovina; Montenegro; Lichtenstein; Luksemburg; Macedonia; Netherlands; Germany;Poland; Serbia; Switzerland.

ZONE 3:  20,00 EUR Bulgaria; Denmark; Ireland; Italy; Romania; Great Britain.

ZONE 4: 24,00 EUR Estonia; Finland; France; Greece; Latvia; Litva; Sweden; Turkey.

ZONE 5: 30,00 EUR Andorra; Malta; Monaco; Norway; Portugal; Spain.

The Customer is obliged to review the shipment during the takeover of the shipment, report any visible damage directly to the shipper, and refuse to receive the damaged shipment. By signing the invoice and the receipt of the invoice, the registered user confirms that during the takeover of the product he carried out his inspection and that there was no objection to the damage on the transport packages.

If the Customer refuses to receive the shipment due to an identified and visible damage on the packages, he must fill out the appropriate form of the delivery and courier service regarding the damaged shipments, and send an e-mail immediately or within 8 (eight) days at the latest to inform L-NK STUDIO d.o.o. whether he wants another delivery or a refund. Upon the receipt of the reported shipment and the appropriate form, L-NK STUDIO d.o.o.is obliged to send out the product again, within the deadlines prescribed for delivery, if this product is in stock at Boudoir or make a refund at the request of a registered user.

Available products:

Products that are immediately available will be shipped within 1-2 working days (Mon-Fri).
During the period of sales, time of delivery may be prolonged.

TIME OF DELIVERY

We ship all orders using the GLS courier company  and the expected time of delivery is:

Croatia  –  1-2 working days, shipping to islands may take longer, as well as during sales, when the time of delivery is extended up to 7 working days.

Europe – up to 5 working days

L-NK STUDIO d.o.o.  shall not be liable to you or be deemed to be in breach of this Contract by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control such as adverse weather conditions or packages being inspected by customs.

COST OF DELIVERY

RETURN OF GOODS AND FUNDS

For refunds, please contact us via e-mail at [email protected]

You are entitled to revoke the Contract within 14 days. To apply your right of revocation within the required period, it is sufficient if you send the notification about the application of your right of revocation before the expiration of the revocation period, with a clear statement sent via e-mail to [email protected]  or through the revocation template form.

Please state your name and surname, address and phone number. We will send you the confirmation of the revocation of the Contract without delays via e-mail.

The Seller is obliged to refund the Customer within 14 days upon receiving the goods.

The goods must be returned in its original condition, must not have been worn or used, and should be returned with all original labels and invoice.

Protection label must stay on the product.

TYPES OF RETURNS

Exchange for a different size or another item

Exchange is possible if the desired product is available.

Refunds

Refunds are processed within 14 days, after L-NK STUDIO d.o.o. verifies and receives the returned goods, which must be returned in its original condition.

CLAIMS AND OBJECTIONS

If a Customer has objections to the purchased products, according the Article 10, paragraph 6  of the Customer Protection Law, he has the right to send a written complaint via e-mail to the Seller at [email protected]

Please include the first and last name, address, contact and description of the complaint. We will respond in writing within 14 days upon receiving your complaint.

Boudoir is responsible for any material defects of the purchased products in accordance with the Obligatory Relations Act.

Pursuant to the Consumer Protection Law, in the event of a material defect on the product the provisions of the Obligatory Relations Act (NN 35 / 05.41 / 08, 125/11, 75/15) apply to consumer and vendor relations in regards of liability for material defects.

Any dispute between the Seller and the Customer will be resolved by mutual agreement and peaceful means. If the parties can’t reach an agreement then they will submit all their disputes arising out of or in connection with this Contract to the jurisdiction of the Court in the location of the Seller’s headquarters.

PERSONAL DATA PROTECTION

We are obliged to provide personal data protection by collecting only the essential, basic customer information necessary to meet our responsibilities. All customer information is strictly kept and only accessible to employees who are required to do this to complete the transaction. All our employees are held responsible in compliance with the privacy policy.